SWISSYNCYour business, perfectly in sync.
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SWISSYNC SUPPORT

How can we help?

Help with sign-in, bookings, notifications and accounts in the Swissync apps.Include the salon, account email, device model and app version. Never send passwords, access codes or full payment details.

Sign-in and account

For sign-in problems, first use the recovery option on the login screen. If the problem continues, email us from the account address and name the salon.

Bookings and payments

Contact the salon directly about availability, prices, changes, cancellations or refunds. For a technical app error, include the time and the steps immediately before it.

Charges and disputes

For an unrecognised SWISSYNC charge, include the salon, amount, date and last four digits of the payment method. Never send the full card number. If fraud is suspected, contact the bank or issuer immediately as well.

We normally acknowledge receipt within one business day and work with Stripe to review the subscription, consent, invoice and technical history.

Privacy and deletion

You can manage consent and request deletion from the app Profile. If you cannot sign in, use the public account-deletion process.

Useful details

Hide unrelated personal information in screenshots. Include the operating system, app version and connection type so we can reproduce the problem.