ACCOUNT CONTROL
Account deletion
You can request deletion of your Swissync client account in the app or by email. The request revokes sessions and stops promotional communications.This process applies to web accounts and native Swissync apps.From the client app
Sign in to your salon's client app, open Profile, choose Request account deletion and confirm. You receive a reference and are signed out on all devices.
If you cannot sign in
Write from the account email address to support@swissync.org and name the salon. We may request additional identity verification. You may also contact the salon, which controls data relating to the client relationship.
What happens
Requests are normally handled within 30 days. Accounts, external identities and push tokens that are no longer needed are deleted or anonymized. Booking, payment, invoice, consent and log data may be retained with restricted access where required by law or legal claims. Retention is limited to legal duties, disputes, security requirements or economic rights; retained data is not used for marketing.
Marketing withdrawal
The request immediately disables marketing consent and cancels promotional deliveries still waiting to be sent. Strictly necessary messages already sent cannot be recalled.